Algemene voorwaarden

Important: Please read our terms of service carefully. No exceptions will be made, as you agreed to the terms at the time of purchase.

Terms and Conditions

This website is operated by YV Group Digital Commerce. Throughout the site, the terms "we", "us", and "our" refer to YV Group Digital Commerce. YV Group Digital Commerce offers this website, including all information, tools, and services available on this site, to you, the user, provided that you agree to all the terms, conditions, policies, and notices mentioned here.

By visiting our site and/or purchasing something from us, you engage in our "Service" and agree to be bound by the following general terms and conditions ("Terms of Service", "Terms"), including those additional terms and policies referenced herein and/or available through a hyperlink. These Terms of Service apply to all users of the site, including but not limited to users who are browsers, vendors, customers, merchants, and/or content contributors. Please read these Terms of Service carefully before visiting or using our website.

By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms of this agreement, you must not visit the website or use its services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms. Any new features or tools added to the current store are also subject to the Terms of Service. You can review the most recent version of the Terms of Service at any time on this page.

We reserve the right to update, modify, or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page regularly for changes. Your continued use of or access to the website after any changes are posted constitutes acceptance of those changes. Our store is hosted by Shopify Inc., which provides us with the online e-commerce platform that allows us to sell our products and services to you.

Article 1 – Definitions

In these terms and conditions, the following definitions apply:
Cooling-off period: The period during which the consumer can exercise their right of withdrawal.
Consumer: A natural person who does not act in the exercise of a profession or business and enters into a distance contract with the entrepreneur.
Day: Calendar day.
Long-term transaction: A distance contract related to a series of products and/or services, where the delivery and/or performance obligation is spread over time.
Durable medium: Any medium that allows the consumer or entrepreneur to store information addressed to them in a way that enables future consultation and unchanged reproduction of the stored information.
Right of withdrawal: The ability for the consumer to cancel the distance contract within the cooling-off period.
Entrepreneur: A natural or legal person who offers products and/or services at a distance to consumers.
Distance contract: A contract where, within a system organized by the entrepreneur for the remote sale of products and/or services, communication is made solely using one or more techniques for remote communication up to and including the conclusion of the contract.
Remote communication technique: A means that can be used to conclude a contract without the consumer and entrepreneur being physically present in the same location.
General Terms and Conditions: The present General Terms and Conditions of the entrepreneur.

Article 2 – Identity of the Entrepreneur

Email address: YV.GroupDigitalCommerce@outlook.com
Company name: YV Group Digital Commerce
Chamber of Commerce number: 95682740

Article 3 – Applicability

These general terms and conditions apply to every offer made by the entrepreneur and to every distance contract and order between the entrepreneur and the consumer. Before the distance contract is concluded, the text of these general terms and conditions will be made available to the consumer. If this is reasonably not possible, it will be indicated before the distance contract is concluded that the general terms and conditions can be reviewed at the entrepreneur's location and will be sent to the consumer free of charge upon request. If the distance contract is concluded electronically, in deviation from the previous paragraph and before the distance contract is concluded, the text of these general terms and conditions may be made available to the consumer electronically in such a way that the consumer can easily store it on a durable medium. If this is reasonably not possible, it will be indicated before the distance contract is concluded where the general terms and conditions can be reviewed electronically, and that they will be sent to the consumer free of charge upon request, either electronically or by other means. In case specific product or service terms and conditions also apply alongside these general terms and conditions, the second and third paragraphs apply accordingly, and the consumer may, in the case of conflicting general terms and conditions, invoke the provision that is most favorable to them. If one or more provisions of these general terms and conditions are, at any time, fully or partially void or annulled, the agreement and these terms and conditions will remain in force for the remainder, and the relevant provision will be promptly replaced by a provision that closely approximates the original intention. Situations not covered by these general terms and conditions must be assessed according to the 'spirit' of these general terms and conditions. Uncertainties about the interpretation or content of one or more provisions of our terms should be explained in accordance with the 'spirit' of these general terms and conditions.

Article 4 – The Offer

If an offer has a limited validity period or is subject to conditions, this will be explicitly stated in the offer. The offer is non-binding. The entrepreneur has the right to modify and adjust the offer. The offer includes a complete and accurate description of the offered products and/or services. The description is detailed enough to enable the consumer to assess the offer properly. If the entrepreneur uses images, these are a truthful representation of the offered products and/or services. Obvious mistakes or errors in the offer do not bind the entrepreneur. All images, specifications, and data in the offer are indicative and cannot be grounds for compensation or contract cancellation. Images of products are a truthful representation of the offered products. The entrepreneur cannot guarantee that the displayed colors exactly match the actual colors of the products. Each offer includes sufficient information to make it clear to the consumer what rights and obligations are associated with the acceptance of the offer. This particularly includes: the price, excluding customs fees and import VAT. These additional costs will be borne by the customer and are at their risk. The postal and/or courier service will use the special arrangement for postal and courier services concerning imports. This arrangement applies when goods are imported into the EU destination country, as is the case here. The postal or courier service will collect VAT (and possibly customs fees) from the recipient of the goods; the possible shipping costs; the way in which the contract will be concluded and which actions are necessary; whether or not the right of withdrawal applies; the method of payment, delivery, and performance of the contract; the period for acceptance of the offer or the period within which the entrepreneur guarantees the price; the communication rate for remote communication if the costs for using the remote communication technique are calculated on a basis other than the regular standard rate for the communication method used; whether the contract will be archived after it is concluded and, if so, how the consumer can consult it; how the consumer can verify and, if necessary, correct the information they provided in the course of concluding the contract; any other languages in which, besides Dutch, the contract can be concluded; the codes of conduct the entrepreneur adheres to and how the consumer can consult these codes electronically; and the minimum duration of the distance contract in the case of a long-term transaction. Optionally: available sizes, colors, types of materials.

Article 5 – The Agreement

The agreement is concluded, subject to the provisions of paragraph 4, at the moment the consumer accepts the offer and meets the conditions set therein. If the consumer has accepted the offer electronically, the entrepreneur will immediately confirm the receipt of the acceptance electronically. As long as the receipt of this acceptance has not been confirmed by the entrepreneur, the consumer may cancel the agreement. If the agreement is concluded electronically, the entrepreneur will take appropriate technical and organizational measures to secure the electronic transfer of data and provide a secure online environment. If the consumer can pay electronically, the entrepreneur will take appropriate security measures. The entrepreneur may, within legal frameworks, assess whether the consumer can meet their payment obligations, as well as any facts and factors that are important for responsibly entering into the distance contract. If the entrepreneur has valid grounds, based on this investigation, not to enter into the agreement, they are entitled to refuse an order or request with justification, or to attach special conditions to the execution.

The entrepreneur will send the following information to the consumer with the product or service, in writing or in such a way that it can be stored by the consumer on a durable data carrier: the business address of the entrepreneur where the consumer can submit complaints; the conditions under which and the manner in which the consumer can exercise the right of withdrawal, or a clear statement regarding the exclusion of the right of withdrawal; information on guarantees and existing post-purchase service; the details included in Article 4, paragraph 3 of these terms, unless the entrepreneur has already provided this information to the consumer before the conclusion of the agreement; the requirements for termination of the agreement if the agreement lasts more than one year or is of indefinite duration. In the case of a long-term transaction, the provision in the previous paragraph applies only to the first delivery. Every agreement is concluded under the suspensive condition of sufficient availability of the relevant products.

Article 6 – Right of Withdrawal

When purchasing products, the consumer has the option to cancel the agreement without giving any reason within 30 days. This reflection period starts the day after the consumer or a representative designated by the consumer and known to the entrepreneur receives the product. During the reflection period, the consumer will handle the product and packaging with care. They will only unpack or use the product to the extent necessary to assess whether they wish to keep the product. If the consumer exercises their right of withdrawal, they will return the product, including all supplied accessories, and – if reasonably possible – in the original condition and packaging, in accordance with the reasonable and clear instructions provided by the entrepreneur.

If the consumer wishes to use their right of withdrawal, they must notify the entrepreneur within 14 days of receiving the product. The notification must be made by the consumer in writing or via email. After notifying the entrepreneur, the consumer must return the product within 14 days. The consumer must prove that the goods have been returned on time, for example, with proof of shipment. If the consumer has not informed the entrepreneur of their intention to exercise their right of withdrawal or has not returned the product within the specified timeframes in paragraphs 2 and 3, the purchase is final.

Article 7 – Costs in the Event of Withdrawal

If the consumer exercises their right of withdrawal, the cost of returning the products will be borne by the consumer. If the consumer has made a payment, the entrepreneur will refund this amount as soon as possible, but no later than 14 days after withdrawal, provided that the product has been received by the webshop or proof of complete return can be provided.

Article 8 – Exclusion of the Right of Withdrawal

The entrepreneur may exclude the consumer’s right of withdrawal for products as described in sections 2 and 3. The exclusion of the right of withdrawal is only valid if the entrepreneur clearly indicates this in the offer, or at least before the agreement is concluded. Exclusion of the right of withdrawal is only possible for products that are made according to the consumer's specifications, are personal in nature, cannot be returned due to their nature, can spoil or age quickly, whose price is subject to fluctuations in the financial market beyond the entrepreneur’s control, for single newspapers or magazines, for audio/video recordings or software where the seal has been broken, and for hygiene products where the seal has been broken. Exclusion of the right of withdrawal is also possible for services related to accommodation, transport, restaurant services, or leisure activities on a specific date or within a specific period, or where delivery started with the consumer’s explicit consent before the cooling-off period expired.

Article 9 – The Price

During the validity period mentioned in the offer, the prices of the offered products and/or services will not be increased, except for price changes resulting from changes in VAT rates. However, the entrepreneur may offer products or services with variable prices, which are linked to fluctuations in the financial market that the entrepreneur has no control over. These fluctuations and the fact that any prices mentioned are indicative will be stated in the offer. Price increases within 3 months after the agreement has been concluded are only allowed if they result from legal regulations or provisions. Price increases after 3 months are only allowed if the entrepreneur has agreed to this and if they are a result of legal regulations or provisions, or if the consumer has the right to cancel the agreement from the day the price increase takes effect. The place of delivery is determined according to Article 5, first section, of the Dutch VAT Act 1968, in the country where the transport begins. In this case, the delivery takes place outside the EU. As a result, the postal or courier service will charge import VAT or customs clearance fees to the recipient. Therefore, the entrepreneur will not charge VAT. All prices are subject to typographical and printing errors. The entrepreneur is not liable for the consequences of such errors. In case of printing or typographical errors, the entrepreneur is not obliged to deliver the product at the incorrect price.

Article 10 – Conformity and Warranty

The entrepreneur guarantees that the products and/or services conform to the agreement, the specifications stated in the offer, reasonable quality and/or usability requirements, and the applicable legal provisions and/or government regulations existing at the time of the agreement’s conclusion. If agreed, the entrepreneur also guarantees that the product is suitable for use other than its normal use. A warranty provided by the entrepreneur, manufacturer, or importer does not affect the consumer's legal rights or claims under the agreement against the entrepreneur. Any defects or incorrectly delivered products must be reported to the entrepreneur in writing within 14 days of delivery. Returned products must be in their original packaging and in new condition. The entrepreneur's warranty period corresponds to the manufacturer's warranty period. However, the entrepreneur is never responsible for the final suitability of the products for any individual application by the consumer, nor for any advice concerning the use or application of the products. The warranty does not apply if the consumer has repaired or modified the delivered products themselves, or has had them repaired or modified by third parties, if the delivered products have been exposed to abnormal conditions or have been improperly handled, or treated in a manner contrary to the entrepreneur's instructions and/or the handling instructions on the packaging, or if the defect is wholly or partially due to regulations set or to be set by the government regarding the nature or quality of the materials used.

Article 11 – Delivery and Execution

The entrepreneur will exercise the utmost care in receiving and executing orders for products. In accordance with what is mentioned in Article 4 of these general terms and conditions, the entrepreneur will execute accepted orders with due speed, but no later than within 30 days, unless the consumer has agreed to a longer delivery period. If delivery is delayed, or if an order can only be partially executed or cannot be executed at all, the consumer will be notified within 30 days after placing the order. In that case, the consumer has the right to cancel the agreement without cost and is entitled to any compensation. In case of cancellation, the entrepreneur will refund the amount the consumer has paid as soon as possible, but no later than within 14 days after cancellation. If delivery of a ordered product is not possible, the entrepreneur will make efforts to provide a substitute item. At the time of delivery, it will be clearly and understandably stated that a substitute item is being delivered. The right of withdrawal cannot be excluded for substitute items. The costs of any return shipment will be borne by the entrepreneur. The risk of damage and/or loss of products rests with the entrepreneur until the moment of delivery to the consumer or a representative previously designated and known to the entrepreneur, unless explicitly agreed otherwise.

Article 12 – Duration Transactions: Duration, Termination, and Extension

Termination
The consumer can terminate an agreement entered into for an indefinite period and which involves the regular delivery of products (including electricity) or services at any time, subject to the agreed termination rules and a notice period of no more than one month.
The consumer can terminate an agreement entered into for a fixed period and which involves the regular delivery of products (including electricity) or services at any time, at the end of the fixed period, subject to the agreed termination rules and a notice period of no more than one month.
The consumer can terminate the agreements mentioned in the previous sections at any time and is not limited to termination at a specific time or during a specific period; they can terminate in the same way as the agreement was made, and always with the same notice period that the entrepreneur has set for themselves.

Extension
An agreement entered into for a fixed period and which involves the regular delivery of products (including electricity) or services cannot be automatically extended or renewed for a fixed duration.
However, an agreement entered into for a fixed period and which involves the regular delivery of daily, weekly, or periodical newspapers and magazines may be automatically extended for a maximum of three months, provided the consumer can terminate the extended agreement at the end of the extension with a notice period of no more than one month.
An agreement entered into for a fixed period and which involves the regular delivery of products or services can only be automatically extended for an indefinite duration if the consumer can terminate at any time with a notice period of no more than one month, or with a notice period of no more than three months if the agreement involves the regular, but less than once per month, delivery of daily, weekly, or periodical newspapers and magazines.
An agreement with a limited duration for a trial or introductory subscription for the delivery of daily, weekly, or periodical newspapers and magazines will not be automatically extended and will terminate automatically at the end of the trial or introductory period.

Duration
If an agreement has a duration of more than one year, the consumer can terminate the agreement at any time after one year with a notice period of no more than one month, unless fairness and reasonableness oppose termination before the agreed duration has expired.

Article 13 – Payment

Unless otherwise agreed, amounts owed by the consumer must be paid within 7 days after the cooling-off period as referred to in Article 6, Section 1. In the case of an agreement for the provision of a service, this period begins after the consumer has received confirmation of the agreement.
The consumer is obliged to promptly notify the entrepreneur of any inaccuracies in the provided or stated payment details.
In the event of non-payment by the consumer, the entrepreneur, subject to legal limitations, has the right to charge reasonable costs, as previously communicated to the consumer.

Article 14 – Complaints Procedure

Complaints about the performance of the agreement must be submitted to the entrepreneur in full and with clear details within 7 days after the consumer has identified the defects.
Complaints submitted to the entrepreneur will be answered within 14 days from the date of receipt. If a complaint requires a foreseeable longer processing time, the entrepreneur will respond within 14 days with an acknowledgment and an indication of when the consumer can expect a more detailed response.
If the complaint cannot be resolved through mutual agreement, a dispute arises that is subject to the dispute resolution procedure.
A complaint does not suspend the entrepreneur's obligations unless the entrepreneur indicates otherwise in writing.
If the complaint is deemed justified by the entrepreneur, the entrepreneur will, at their discretion, either replace or repair the delivered products at no cost.

Article 15 – Disputes

Dutch law exclusively applies to agreements between the entrepreneur and the consumer to which these general terms and conditions apply, even if the consumer resides abroad.

Article 16 – Contact Information

Questions about the Terms of Service can be sent to us via YV.GroupDigitalCommerce@outlook.com.